/* =====================================================================
   The work laptop — the whole browser window is the student's screen.

   The laptop's own Windows follows the tray's light/dark setting, the
   way Windows' own dark mode does. The PCs reached by remote session
   keep their own look (desktop.js / style.css): they are other people's
   computers. Every text pair below clears 7:1.
   ===================================================================== */
:root {
  --coach-w: min(23rem, 34vw);
  --wall-a: #0b1f4a; --wall-b: #2a1258;
  --task: #10131c; --task-ink: #f3f5f9; --task-hi: #2a3145;
  --win: #1d2230; --win-2: #262c3c; --win-3: #12161f; --ink: #f2f4f8; --muted: #c9cfdb; --line: #59627a;
  --accent: #a9c8ff; --btn: #0b3a82; --btn-ink: #ffffff; --btn-hi: #1550a8;
  --focus: #ffd426;
  --bad-bg: #3a1214; --bad-ink: #ffd9d6; --bad-rule: #ff8a80;
  --good-bg: #0f2e1d; --good-ink: #c9f3d8; --good-rule: #4ade80;
  --gold: #ffd95e; --chip: #2f3850; --work-ink: #c7dbff;
  --shadow: 0 18px 50px rgba(0,0,0,.55);
  color-scheme: dark;
}
:root[data-theme="light"] {
  --task: #e9ecf2; --task-ink: #111827; --task-hi: #cfd6e3;
  --win: #ffffff; --win-2: #f2f4f8; --win-3: #e6e9ef; --ink: #111827; --muted: #374151; --line: #8a93a4;
  --accent: #0b3a82; --btn: #0b3a82; --btn-ink: #ffffff; --btn-hi: #082c63;
  --focus: #6b21a8;
  --bad-bg: #fdecea; --bad-ink: #7f1d1d; --bad-rule: #b91c1c;
  --good-bg: #eaf7ee; --good-ink: #14532d; --good-rule: #15803d;
  --gold: #5c4a00; --chip: #e2e7f0; --work-ink: #0b3a82;
  --shadow: 0 18px 50px rgba(15,23,42,.35);
  color-scheme: light;
}
* { box-sizing: border-box; }
html, body { margin: 0; }
body { background: #05070d; color: var(--ink); font: 15px/1.45 "Segoe UI", -apple-system, Roboto, Arial, sans-serif; }
:root[data-reading="dyslexia"] body { font-family: "OpenDyslexic", "Atkinson Hyperlegible", "Lexend Deca", Verdana, Tahoma, "DejaVu Sans", Arial, sans-serif; letter-spacing: 0.05em; word-spacing: 0.16em; line-height: 1.8; }
:root[data-reading="dyslexia"] em, :root[data-reading="dyslexia"] i { font-style: normal; }
button, input, textarea, select { font: inherit; letter-spacing: inherit; }
:focus-visible { outline: 3px solid var(--focus); outline-offset: 2px; }

/* --------------------------------------------------------- the machine */
.laptop { position: relative; width: 100vw; height: 100vh; min-height: 560px; overflow: hidden; background: linear-gradient(135deg, var(--wall-a), var(--wall-b)); }
.wall-mark { position: absolute; right: 2.2rem; top: 1.6rem; color: #e8ecff; font-weight: 700; letter-spacing: 0.08em; text-transform: uppercase; font-size: 0.85rem; opacity: 1; }
.wall-mark small { display: block; font-weight: 400; letter-spacing: 0.02em; text-transform: none; font-size: 0.85rem; color: #d7defa; }
.under { background: #05070d; color: #e5e7eb; padding: 0.9rem 1.2rem 1.2rem; font-size: 0.9rem; }
.under p { margin: 0.2rem 0; max-width: 70rem; }

/* ----------------------------------------------------- the sign-in */
.lock { position: absolute; inset: 0; z-index: 50; display: grid; place-items: center; background: linear-gradient(135deg, #071433, #1d0b3f); color: #fff; text-align: center; padding: 1rem; }
.lock-clock { font-size: clamp(3rem, 9vw, 6.5rem); font-weight: 300; line-height: 1; margin: 0; }
.lock-date { font-size: 1.3rem; margin: 0.4rem 0 2rem; color: #e8ecff; }
.lock-box { display: grid; gap: 0.8rem; justify-items: center; width: min(24rem, 100%); }
.lock-face { width: 96px; height: 96px; border-radius: 50%; background: #2a3e7a; display: grid; place-items: center; font-size: 2.2rem; font-weight: 700; border: 2px solid #c9d6ff; }
.lock-name { font-size: 1.5rem; font-weight: 600; margin: 0; }
.lock-org { margin: -0.5rem 0 0; color: #e0e6ff; }
.lock input { width: 100%; min-height: 44px; padding: 0.45rem 0.7rem; border-radius: 6px; border: 2px solid #c9d6ff; background: #0d1530; color: #fff; }
.lock .lk-btn { min-height: 44px; padding: 0.4rem 1.4rem; border-radius: 6px; border: 0; background: #ffffff; color: #0b1f4a; font-weight: 700; cursor: pointer; }
.lock-err { color: #ffd9d6; background: #3a1214; border: 1px solid #ff8a80; padding: 0.35rem 0.7rem; border-radius: 6px; margin: 0; }
.lock-note { color: #e0e6ff; font-size: 0.95rem; max-width: 26rem; margin: 0.4rem 0 0; }
.lock-note strong { color: #fff; }
.lock-foot { position: absolute; left: 0; right: 0; bottom: 0.8rem; font-size: 0.82rem; color: #d7defa; padding: 0 1rem; }
.lock-press { background: none; border: 2px solid #c9d6ff; color: #fff; border-radius: 999px; padding: 0.5rem 1.4rem; cursor: pointer; min-height: 44px; font-weight: 600; }

/* ------------------------------------------------------ the desktop */
/* its own stacking layer: windows climb in z-index as they're focused, but
   never above (or cast their shadow onto) Mason's panel, the taskbar, toasts
   or pop-ups */
.desk { position: absolute; inset: 0 0 48px 0; z-index: 0; }
.icons { position: absolute; left: 0.8rem; top: 0.8rem; display: grid; gap: 0.7rem; }
.dicon { width: 6.4rem; display: grid; justify-items: center; gap: 0.25rem; padding: 0.4rem 0.2rem; background: transparent; border: 1px solid transparent; border-radius: 6px; color: #fff; cursor: pointer; text-align: center; font-size: 0.88rem; }
.dicon:hover { background: rgba(255,255,255,.12); border-color: rgba(255,255,255,.35); }
.dicon .glyph { width: 46px; height: 46px; border-radius: 10px; display: grid; place-items: center; font-size: 1.5rem; font-weight: 800; color: #fff; }
.g-hd { background: #0b3a82; } .g-chat { background: #5b21b6; } .g-rdp { background: #14532d; } .g-fx { background: #6b5200; }

/* --------------------------------------------------------- windows */
.lw { position: absolute; display: flex; flex-direction: column; background: var(--win); color: var(--ink); border: 1px solid var(--line); border-radius: 9px; box-shadow: var(--shadow); overflow: hidden; min-width: 300px; min-height: 200px; }
.lw.max { left: 0 !important; top: 0 !important; width: 100% !important; height: 100% !important; border-radius: 0; }
.lw.min { display: none; }
.lw-bar { display: flex; align-items: center; gap: 0.4rem; padding: 0 0 0 0.75rem; min-height: 38px; background: var(--win-3); border-bottom: 1px solid var(--line); cursor: default; user-select: none; touch-action: none; }
.lw.front .lw-bar { background: var(--win-2); }
.lw-title { flex: 1; margin: 0; font-size: 0.92rem; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.lw-ctl { min-width: 46px; min-height: 38px; border: 0; background: transparent; color: var(--ink); cursor: pointer; font-size: 1rem; }
.lw-ctl:hover { background: var(--task-hi); }
.lw-ctl.x:hover { background: #b91c1c; color: #fff; }
.lw-body { flex: 1; overflow: auto; min-height: 0; }

/* ------------------------------------------------------- the taskbar */
.task { position: absolute; left: 0; right: 0; bottom: 0; height: 48px; display: flex; align-items: center; gap: 0.3rem; padding: 0 0.5rem; background: var(--task); color: var(--task-ink); border-top: 1px solid var(--line); z-index: 40; }
.task-mid { flex: 1; display: flex; justify-content: center; gap: 0.25rem; overflow-x: auto; }
/* Windows 11: the icons centred on the whole screen, the tray at the right */
.task { display: grid; grid-template-columns: 1fr auto 1fr; }
.task > .task-mid { grid-column: 2; min-width: 0; }
.task > .task-tray { grid-column: 3; justify-self: end; }
.tb { position: relative; min-height: 40px; min-width: 40px; padding: 0 0.65rem; border: 1px solid transparent; border-radius: 6px; background: transparent; color: var(--task-ink); cursor: pointer; display: inline-flex; align-items: center; gap: 0.45rem; white-space: nowrap; max-width: 15rem; overflow: hidden; }
.tb:hover { background: var(--task-hi); }
.tb.open::after { content: ""; position: absolute; left: 30%; right: 30%; bottom: 2px; height: 3px; border-radius: 2px; background: var(--task-ink); }
.tb.front { background: var(--task-hi); border-color: var(--line); }
.task-mid .tb { padding: 0 0.45rem; min-width: 44px; justify-content: center; }
.task-mid .tb .tb-name { position: absolute; width: 1px; height: 1px; margin: -1px; padding: 0; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; border: 0; }
.task-mid .tb .mini { width: 28px; height: 28px; font-size: 0.9rem; }
.tb .mini { width: 22px; height: 22px; border-radius: 5px; display: grid; place-items: center; font-size: 0.8rem; font-weight: 800; color: #fff; flex: none; }
.tb .badge { min-width: 1.3rem; height: 1.3rem; border-radius: 999px; background: #b91c1c; color: #fff; font-size: 0.78rem; font-weight: 700; display: grid; place-items: center; padding: 0 0.3rem; }
.task-tray { display: flex; align-items: center; gap: 0.2rem; }
.tray-clock { text-align: right; font-size: 0.82rem; line-height: 1.2; padding: 0 0.4rem; }

.pop { position: absolute; right: 0.5rem; bottom: 54px; z-index: 45; width: min(24rem, calc(100vw - 1rem)); background: var(--win); color: var(--ink); border: 1px solid var(--line); border-radius: 9px; box-shadow: var(--shadow); padding: 0.9rem 1rem; }
.pop h2 { margin: 0 0 0.6rem; font-size: 1rem; }
.pop .row { display: grid; grid-template-columns: auto 1fr; gap: 0.2rem 0.6rem; align-items: start; padding: 0.55rem 0; border-top: 1px solid var(--line); }
.pop .row input[type=checkbox] { width: 22px; height: 22px; margin: 0.15rem 0 0; accent-color: var(--btn); }
.pop .row label { font-weight: 600; }
.pop .note { grid-column: 2; color: var(--muted); font-size: 0.9rem; }
.pop.start { left: 50%; right: auto; transform: translateX(-50%); }
.start-list { list-style: none; margin: 0; padding: 0; display: grid; grid-template-columns: repeat(auto-fill, minmax(7rem, 1fr)); gap: 0.4rem; }
.start-list button { width: 100%; min-height: 72px; display: grid; justify-items: center; gap: 0.3rem; background: var(--win-2); color: var(--ink); border: 1px solid var(--line); border-radius: 8px; cursor: pointer; padding: 0.5rem 0.3rem; }
.start-foot { display: flex; justify-content: space-between; align-items: center; gap: 0.6rem; margin-top: 0.8rem; padding-top: 0.6rem; border-top: 1px solid var(--line); flex-wrap: wrap; }

/* ------------------------------------------------- notifications */
.toasts { position: absolute; right: 0.6rem; bottom: 56px; z-index: 44; display: grid; gap: 0.5rem; width: min(23rem, calc(100vw - 1.2rem)); }
.toast { text-align: left; background: var(--win); color: var(--ink); border: 1px solid var(--line); border-left: 6px solid #7c3aed; border-radius: 8px; box-shadow: var(--shadow); padding: 0.6rem 0.8rem; cursor: pointer; }
.toast strong { display: block; }
.toast span { color: var(--ink); }

/* ------------------------------------------------- shared controls */
.b { min-height: 40px; padding: 0.35rem 0.9rem; border-radius: 6px; border: 1px solid var(--line); background: var(--win-2); color: var(--ink); cursor: pointer; font-weight: 600; }
.b:hover:not(:disabled) { background: var(--task-hi); }
.b.pri { background: var(--btn); color: var(--btn-ink); border-color: var(--btn); }
.b.pri:hover:not(:disabled) { background: var(--btn-hi); border-color: var(--btn-hi); }
.b:disabled { background: transparent; color: var(--ink); border: 2px dashed var(--line); cursor: default; }
.b.small { min-height: 34px; padding: 0.2rem 0.7rem; font-size: 0.92rem; }
.field { width: 100%; min-height: 40px; padding: 0.35rem 0.6rem; border-radius: 6px; border: 1px solid var(--line); background: var(--win-3); color: var(--ink); }
textarea.field { min-height: 6rem; resize: vertical; }

/* -------------------------------------------------- the Help Desk */
.hd2 { display: grid; grid-template-columns: minmax(15rem, 22rem) 1fr; height: 100%; }
.hd2-q { border-right: 1px solid var(--line); overflow: auto; background: var(--win-3); }
.hd2-qh { display: flex; align-items: center; justify-content: space-between; gap: 0.5rem; padding: 0.7rem 0.8rem; border-bottom: 1px solid var(--line); position: sticky; top: 0; background: var(--win-3); }
.hd2-qh h2 { margin: 0; font-size: 1rem; }
.qi { display: grid; gap: 0.15rem; width: 100%; text-align: left; padding: 0.6rem 0.8rem; border: 0; border-bottom: 1px solid var(--line); background: transparent; color: var(--ink); cursor: pointer; }
.qi:hover { background: var(--win-2); }
.qi.sel { background: var(--win); box-shadow: inset 5px 0 0 var(--accent); }
.qi .qi-top { display: flex; gap: 0.5rem; align-items: center; font-size: 0.85rem; flex-wrap: wrap; }
.qi .qi-sum { font-weight: 600; }
.qi .qi-from { font-size: 0.88rem; color: var(--muted); }
.chip { display: inline-block; padding: 0.05rem 0.5rem; border-radius: 999px; background: var(--chip); color: var(--ink); font-size: 0.8rem; font-weight: 600; border: 1px solid var(--line); }
.chip.st-closed { background: var(--good-bg); color: var(--good-ink); border-color: var(--good-rule); }
.chip.st-work { background: var(--win); color: var(--work-ink); border-color: var(--accent); }
.hd2-t { overflow: auto; padding: 1rem 1.2rem 2rem; }
.hd2-t h2 { margin: 0.2rem 0 0.3rem; font-size: 1.35rem; line-height: 1.25; }
.t-id { color: var(--muted); font-size: 0.9rem; margin: 0; }
.t-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(13rem, 1fr)); gap: 0.4rem 1rem; margin: 0.8rem 0; padding: 0.7rem 0.9rem; background: var(--win-2); border: 1px solid var(--line); border-radius: 8px; }
.t-grid dt { font-size: 0.82rem; color: var(--muted); font-weight: 600; }
.t-grid dd { margin: 0 0 0.3rem; }
.t-acts { display: flex; flex-wrap: wrap; gap: 0.5rem; margin: 0.8rem 0; }
.t-sec { margin: 1.1rem 0 0; }
.t-sec h3 { font-size: 1rem; margin: 0 0 0.5rem; }
.msg { border: 1px solid var(--line); border-radius: 8px; padding: 0.7rem 0.9rem; background: var(--win); }
.msg-h { display: flex; justify-content: space-between; gap: 0.5rem; flex-wrap: wrap; font-size: 0.88rem; color: var(--muted); margin-bottom: 0.3rem; }
.msg-h strong { color: var(--ink); }
.msg p { margin: 0.3rem 0; max-width: 46rem; }
.say { margin: 0.6rem 0 0; padding: 0.55rem 0.8rem; border-radius: 6px; background: var(--win-2); border: 1px solid var(--line); border-left: 5px solid var(--accent); }
.log { list-style: none; margin: 0; padding: 0; font-size: 0.92rem; display: grid; gap: 0.2rem; }
.log li { display: grid; grid-template-columns: 4.2rem 1fr; gap: 0.5rem; }
.log time { color: var(--muted); font-variant-numeric: tabular-nums; }
.res { border: 1px solid var(--line); border-left: 5px solid var(--good-rule); border-radius: 8px; padding: 0.8rem 0.9rem; background: var(--win-2); }
.opts { display: grid; gap: 0.45rem; margin: 0.5rem 0 0.8rem; }
.opt2 { text-align: left; display: grid; gap: 0.15rem; padding: 0.55rem 0.8rem; min-height: 44px; border-radius: 6px; border: 1px solid var(--line); background: var(--win); color: var(--ink); cursor: pointer; }
.opt2.out { background: var(--bad-bg); color: var(--bad-ink); border-color: var(--bad-rule); box-shadow: inset 6px 0 0 var(--bad-rule); cursor: default; }
.opt2.out .ol { text-decoration: line-through; text-decoration-thickness: 2px; }
.opt2.out .ow { color: var(--bad-ink); font-size: 0.93rem; }
.opt2.right { background: var(--good-bg); color: var(--good-ink); border-color: var(--good-rule); box-shadow: inset 6px 0 0 var(--good-rule); }
.om { font-weight: 800; font-size: 0.88rem; }
.err { color: var(--bad-ink); background: var(--bad-bg); border: 1px solid var(--bad-rule); border-radius: 6px; padding: 0.4rem 0.7rem; }
.done { background: var(--good-bg); color: var(--good-ink); border: 1px solid var(--good-rule); border-left: 6px solid var(--good-rule); border-radius: 8px; padding: 0.7rem 0.9rem; }
.done p { color: var(--ink); margin: 0.3rem 0 0; }
.ins { margin: 1rem 0 0; padding: 0.6rem 0.8rem; border: 2px dashed var(--gold); border-radius: 8px; }
.ins strong { color: var(--gold); }
.empty { padding: 2rem; color: var(--muted); }

/* ----------------------------------------------- the remote session */
.rdp { display: flex; flex-direction: column; height: 100%; background: #0b0d12; }
.rdp-bar { display: flex; flex-wrap: wrap; align-items: center; gap: 0.4rem; padding: 0.35rem 0.6rem; background: #1b2a1f; color: #e7f7ec; border-bottom: 1px solid #4ade80; font-size: 0.9rem; }
.rdp-bar .who { flex: 1; min-width: 12rem; }
.rdp-bar .b { background: #0f1d14; color: #e7f7ec; border-color: #6ee7a0; }
.rdp-bar .b:hover { background: #22402c; }
.rdp-host { flex: 1; min-height: 0; overflow: auto; }
.rdp-host .screen-wrap { border-radius: 0; padding: 0; height: 100%; display: flex; flex-direction: column; }
.rdp-host .screen { min-height: 0; flex: 1; border-radius: 0; }
.rdp-host .win-body { max-height: none; }
.rdp-host .screen-keys { padding: 0.35rem 0.5rem; background: #12161f; }
.rdp-wait { display: flex; flex-direction: column; align-items: center; justify-content: center; height: 100%; color: #e7f7ec; text-align: center; padding: 1.5rem; }
.rdp-wait p { max-width: 30rem; margin: 0.4rem auto; }
.spin { width: 44px; height: 44px; border-radius: 50%; border: 4px solid #2c5a3a; border-top-color: #6ee7a0; animation: spin 1s linear infinite; margin: 0 auto 0.8rem; }
@keyframes spin { to { transform: rotate(360deg); } }
@media (prefers-reduced-motion: reduce) { .spin { animation: none; } }

/* ---------------------------------------------------------- chat */
.chat { display: grid; grid-template-rows: auto 1fr; height: 100%; }
.chat-people { background: var(--win-3); border-bottom: 1px solid var(--line); padding: 0.4rem 0.5rem; }
.person { display: grid; grid-template-columns: auto 1fr; gap: 0 0.55rem; align-items: center; width: 100%; text-align: left; padding: 0.5rem; border-radius: 6px; border: 0; background: var(--win); color: var(--ink); cursor: pointer; }
.person .av { grid-row: span 2; width: 36px; height: 36px; border-radius: 50%; display: grid; place-items: center; font-weight: 800; color: #fff; background: #5b21b6; }
.person small { color: var(--muted); }
.chat-main { display: flex; flex-direction: column; min-height: 0; }
.person { background: transparent; cursor: default; }
.chat-log { flex: 1; overflow: auto; padding: 0.9rem; display: grid; gap: 0.6rem; align-content: start; }
.bub { max-width: 40rem; padding: 0.55rem 0.8rem; border-radius: 10px; background: var(--win-2); border: 1px solid var(--line); }
.bub.me { justify-self: end; background: var(--btn); color: var(--btn-ink); border-color: var(--btn); }
.bub .bh { font-size: 0.82rem; color: var(--muted); margin-bottom: 0.15rem; }
.bub.me .bh { color: #e8eeff; }
.bub p { margin: 0.25rem 0; }
.bub .principle { font-weight: 700; }
.narrow2 { list-style: none; margin: 0.4rem 0 0; padding: 0; display: grid; gap: 0.35rem; }
.narrow2 li { display: grid; gap: 0.1rem; padding: 0.4rem 0.65rem; border-radius: 7px; }
.narrow2 .alive { background: var(--win); border: 1px solid var(--accent); box-shadow: inset 5px 0 0 var(--accent); }
.narrow2 .struck { background: var(--bad-bg); color: var(--bad-ink); border: 1px solid var(--bad-rule); box-shadow: inset 5px 0 0 var(--bad-rule); }
.narrow2 .struck .nl { text-decoration: line-through; text-decoration-thickness: 2px; }
.chat-quick { display: flex; flex-wrap: wrap; gap: 0.4rem; padding: 0.6rem 0.9rem 0; border-top: 1px solid var(--line); }
.chat-type { display: flex; gap: 0.5rem; padding: 0.6rem 0.9rem 0.8rem; }

@media (max-width: 760px) {
  .hd2 { grid-template-columns: 1fr; grid-template-rows: auto 1fr; }
  .hd2-q { max-height: 35vh; border-right: 0; border-bottom: 1px solid var(--line); }
  .wall-mark { display: none; }
}

.sr { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }

/* Farah's desktop and Start, as Windows draws them */
.rdp-host .icons { display: grid; grid-template-columns: repeat(auto-fill, 6.4rem); gap: 0.5rem; }
.rdp-host .icon-btn { width: 6.4rem; min-height: 5.6rem; display: grid; justify-items: center; gap: 0.3rem; background: transparent; color: #ffffff; border: 1px solid transparent; font-weight: 600; }
.rdp-host .icon-btn:hover { background: rgba(255,255,255,.14); border-color: rgba(255,255,255,.4); }
.icon-glyph { width: 46px; height: 46px; border-radius: 9px; display: grid; place-items: center; background: #ffffff; color: #0b3a82; font-weight: 800; font-size: 1.05rem; border: 2px solid #c9d6ff; }
.sm-search { margin: 0 0 0.6rem; }

.sm-app[hidden] { display: none; }

/* ------------------------------------------- Mason's walkthrough panel */
.coach { position: absolute; top: 0; right: 0; bottom: 48px; width: var(--coach-w); z-index: 38; background: var(--win); color: var(--ink); border-left: 2px solid #7c3aed; display: flex; flex-direction: column; overflow: auto; }
.coach-h { display: grid; grid-template-columns: auto 1fr; gap: 0.6rem; align-items: center; padding: 0.7rem 0.9rem; background: var(--win-3); border-bottom: 1px solid var(--line); }
.coach-h .av { width: 38px; height: 38px; border-radius: 50%; display: grid; place-items: center; font-weight: 800; color: #fff; background: #5b21b6; }
.coach-h small { display: block; color: var(--muted); }
.coach-now { padding: 0.9rem; display: grid; gap: 0.55rem; border-bottom: 1px solid var(--line); }
.coach-step { margin: 0; font-size: 0.85rem; font-weight: 700; color: var(--gold); text-transform: uppercase; letter-spacing: 0.04em; }
.coach-say { margin: 0; font-size: 1.08rem; font-weight: 600; line-height: 1.45; }
.coach-why { margin: 0; color: var(--ink); }
.coach-now .b { justify-self: start; }
.coach-list { list-style: none; margin: 0; padding: 0.7rem 0.9rem 1rem; display: grid; gap: 0.35rem; font-size: 0.9rem; }
.coach-list li { display: grid; grid-template-columns: 1.7rem 1fr; gap: 0.4rem; align-items: start; color: var(--muted); }
.coach-list li.on { color: var(--ink); font-weight: 700; }
.coach-list li.did { color: var(--ink); }
.coach-list .mk { width: 1.5rem; height: 1.5rem; border-radius: 50%; display: grid; place-items: center; font-size: 0.78rem; font-weight: 800; border: 1px solid var(--line); }
.coach-list li.did .mk { background: var(--good-bg); color: var(--good-ink); border-color: var(--good-rule); }
.coach-list li.on .mk { background: #5b21b6; color: #fff; border-color: #5b21b6; }
/* the one thing to press next: a thick yellow ring, plus a gap so it
   reads on any background */
.coach-target { outline: 4px solid #ffd426 !important; outline-offset: 3px !important; box-shadow: 0 0 0 7px #0b1f4a !important; position: relative; z-index: 3; }
.coach-flash { animation: coachflash 0.5s ease-in-out 3; }
@keyframes coachflash { 50% { outline-color: #ffffff; } }
@media (prefers-reduced-motion: reduce) { .coach-flash { animation: none; } }
@media (max-width: 900px) {
  :root { --coach-w: 0px; }
  .coach { top: auto; left: 0; width: auto; height: 38vh; border-left: 0; border-top: 2px solid #7c3aed; }
  .coach ~ .desk, .laptop:has(.coach) .desk { bottom: calc(48px + 38vh); }
}
.coach-wait { margin: 0; padding: 0.4rem 0.6rem; border: 1px solid var(--line); border-radius: 6px; background: var(--win-2); font-weight: 600; }
tr.coach-target { outline: none !important; box-shadow: none !important; }
tr.coach-target td { background: #fff6c2 !important; box-shadow: inset 0 4px 0 #b88a00, inset 0 -4px 0 #b88a00; }
tr.coach-target td:first-child { box-shadow: inset 4px 4px 0 #b88a00, inset 0 -4px 0 #b88a00; }
.coach-cmd { display: block; font: 600 0.98rem/1.45 Consolas, "Cascadia Mono", ui-monospace, monospace; background: #0c0c0c; color: #f2f2f2; padding: 0.55rem 0.7rem; border-radius: 6px; border: 1px solid var(--line); white-space: pre-wrap; word-break: break-all; user-select: all; }
.coach-list.walk li { grid-template-columns: 1.7rem 1fr; }
.coach-list.walk .wg { display: block; }
.how { margin-top: 0.15rem; }
.how summary { cursor: pointer; color: var(--accent); font-weight: 600; min-height: 32px; display: inline-flex; align-items: center; }
.how p { margin: 0.2rem 0 0.4rem; color: var(--ink); font-weight: 400; }
/* room for Mason's ring, so it never lies over a label */
.res label, .t-sec > label { display: block; margin-bottom: 0.9rem; }
.res .opts { margin-top: 0.9rem; }

/* ----------------------------------------------------- the walk-over */
.walkover { position: absolute; inset: 0; z-index: 60; background: #0b1020; display: grid; grid-template-rows: 1fr; }
.wo-3d { position: absolute; inset: 0; }
.wo-3d canvas { width: 100% !important; height: 100% !important; }
.wo-bar { position: absolute; left: 50%; top: 1rem; transform: translateX(-50%); display: flex; gap: 0.8rem; align-items: center; background: #0b1020; color: #f2f4f8; border: 2px solid #ffd426; border-radius: 10px; padding: 0.55rem 0.9rem; max-width: calc(100% - 2rem); }
.wo-say { margin: 0; font-weight: 700; font-size: 1.05rem; }
.wo-bar .b { background: #1d2230; color: #f2f4f8; border-color: #8a93a4; }
.wo-no3d { position: absolute; inset: 0; display: grid; place-items: center; color: #f2f4f8; padding: 2rem; text-align: center; font-size: 1.1rem; }
.wo-desk { position: absolute; right: 1rem; top: 4.6rem; bottom: 1rem; width: min(62rem, calc(100% - 2rem)); display: flex; flex-direction: column; gap: 0.6rem; background: var(--win); color: var(--ink); border: 1px solid var(--line); border-radius: 10px; box-shadow: var(--shadow); padding: 0.8rem 0.9rem; overflow: auto; }
.wo-desk h2 { margin: 0; font-size: 1.1rem; }
.wo-monitor { flex: 1 1 24rem; min-height: 22rem; border: 10px solid #15171c; border-radius: 8px; background: #000; overflow: auto; }
.wo-monitor .screen-wrap { border-radius: 0; padding: 0; height: 100%; display: flex; flex-direction: column; }
.wo-monitor .screen { min-height: 0; flex: 1; border-radius: 0; }
.wo-monitor .win-body { max-height: none; }
.wo-hands h3 { margin: 0 0 0.3rem; font-size: 1rem; }
.wo-state { margin: 0 0 0.5rem; }
.wo-acts { display: flex; flex-wrap: wrap; gap: 0.5rem; }
.wo-back { align-self: flex-start; }
@media (max-width: 760px) { .wo-desk { top: 5.6rem; left: 0.5rem; right: 0.5rem; width: auto; } }

/* ---------------------------------------------- incident: the devices */
.devs .dev-wrap { overflow-x: auto; }
.dev-t { width: 100%; border-collapse: collapse; font-size: 0.95rem; }
.dev-t th, .dev-t td { text-align: left; padding: 0.4rem 0.5rem; border-bottom: 1px solid var(--line); vertical-align: middle; }
.dev-t thead th { color: var(--muted); font-weight: 700; font-size: 0.85rem; }
.dev-t td.dev-ok { font-weight: 700; color: var(--good-ink); }
.dev-acts { display: flex; gap: 0.35rem; flex-wrap: wrap; }

/* ------------------------------------------ the walk-over's cutscene */
.cine { position: absolute; inset: 0; pointer-events: none; }
.cine-top, .cine-bot { position: absolute; left: 0; right: 0; background: #000; height: 0; transition: height 0.6s ease; overflow: hidden; }
.cine-top { top: 0; }
.cine-bot { bottom: 0; display: flex; flex-direction: column; justify-content: center; padding: 0 2rem; }
.walkover.cine-on .cine-top, .walkover.cine-on .cine-bot { height: 13%; }
.cine-t { margin: 0; color: #fff; font-size: clamp(1.15rem, 2.4vw, 1.7rem); font-weight: 800; letter-spacing: 0.06em; text-transform: uppercase; }
.cine-s { margin: 0.2rem 0 0; color: #ffd426; font-size: clamp(0.95rem, 1.6vw, 1.15rem); font-weight: 600; }
.cine-fade { position: absolute; inset: 0; background: #000; opacity: 0; transition: opacity 0.45s ease; }
.cine-fade.on { opacity: 1; }
.walkover .wo-bar, .walkover .wo-desk { z-index: 2; }
.walkover.cine-on .wo-bar { top: 1rem; border-color: #ffd426; }
@media (prefers-reduced-motion: reduce) { .cine-top, .cine-bot, .cine-fade { transition: none; } }
/* the bars sit under the walk's status bar; the fade covers everything */
.cine-top, .cine-bot { z-index: 1; }
.cine-fade { z-index: 3; }
/* at the desk the monitor is shorter than a remote window: its top bar and
   taskbar keep their height, and the desktop scrolls between them */
.wo-monitor .sign-bar, .wo-monitor .taskbar { flex-shrink: 0; }
.wo-monitor .desk-area { min-height: 0; overflow: auto; }

/* Mail on the laptop follows the laptop's own light or dark */
.g-mail { background: #0b5c3b; }
.mx-host > .mx { --mx-bg: var(--win); --mx-bg2: var(--win-2); --mx-ink: var(--ink); --mx-muted: var(--muted); --mx-line: var(--line); --mx-sel: var(--sel, #2b3a63); --mx-link: var(--link, #9ec5ff); }
:root[data-theme="light"] .mx-host > .mx { --mx-sel: #dbe7ff; --mx-link: #0b3a82; }
.mx-host .mx-status { background: #3b0d0d; color: #ffd9d9; border-color: #ff9b9b; }
:root[data-theme="light"] .mx-host .mx-status { background: #fde8e8; color: #7f1d1d; border-color: #7f1d1d; }
/* Mail admin */
.mxa { display: grid; gap: 0.6rem; padding: 0.8rem 1rem; }
.mxa-sec { border: 1px solid var(--line); border-radius: 8px; padding: 0.7rem 0.9rem; background: var(--win); }
.mxa-sec h3 { margin: 0 0 0.5rem; font-size: 1.02rem; } .mxa-sec h4 { margin: 0.7rem 0 0.3rem; }
.mxa-sec p { margin: 0.2rem 0; }
.mxa-row { display: flex; flex-wrap: wrap; gap: 0.5rem; align-items: center; }
.mxa-row .field { flex: 1 1 14rem; }
.mxa-list { list-style: none; margin: 0.5rem 0 0; padding: 0; display: grid; gap: 0.35rem; }
.mxa-list li { display: flex; flex-wrap: wrap; gap: 0.5rem; align-items: center; justify-content: space-between; padding: 0.35rem 0.5rem; border: 1px solid var(--line); border-radius: 6px; background: var(--win-2); overflow-wrap: anywhere; }
.mxa-pol { display: grid; grid-template-columns: minmax(0, 1fr) auto auto; gap: 0.6rem; align-items: center; padding: 0.4rem 0; border-bottom: 1px solid var(--line); }
.mxa-msg { font-weight: 600; }
/* the triage cards on an email ticket */
.tri-card { border: 1px solid var(--line); border-radius: 8px; padding: 0.6rem 0.8rem; margin: 0.5rem 0; background: var(--win); }
.tri-card.done { border-left: 6px solid var(--good-rule); }
.tri-h { display: flex; flex-wrap: wrap; gap: 0.5rem; align-items: center; justify-content: space-between; }
.tri-ask { margin: 0.6rem 0 0; font-weight: 700; }
.tri-q.four { grid-template-columns: repeat(auto-fill, minmax(10rem, 1fr)); }
.tri-act { margin: 0.6rem 0 0; font-weight: 600; }
/* the Mail window fills its window; the link line sits at the bottom */
.mx-host { display: flex; flex-direction: column; }
.mx-host .mx { flex: 1 1 auto; min-height: 0; }
.mx-host .mx-list, .mx-host .mx-read { max-height: none; }
/* each pane scrolls on its own, so a long message (or dyslexia spacing)
   never pushes its links out of reach */
.mx-host > .mx { grid-template-rows: minmax(0, 1fr); overflow: hidden; }
.mx-host .mx-nav, .mx-host .mx-list, .mx-host .mx-read { min-height: 0; overflow: auto; }

/* ------------------------------------------------------ Exam Practice */
.g-exam { background: #6b1d1d; }
.ex-host { display: flex; flex-direction: column; }
.ex { flex: 1 1 auto; min-height: 0; display: grid; grid-template-columns: minmax(12rem, 16rem) minmax(0, 1fr); background: var(--win); color: var(--ink); }
.ex-nav { overflow: auto; padding: 0.7rem; background: var(--win-2); border-right: 1px solid var(--line); }
.ex-nh { margin: 0; font-size: 1.1rem; } .ex-nsub { margin: 0.2rem 0 0.6rem; color: var(--muted); font-size: 0.9rem; }
.ex-ng h3 { margin: 0.7rem 0 0.25rem; font-size: 0.92rem; }
.ex-nl { list-style: none; margin: 0; padding: 0; display: grid; gap: 0.2rem; }
.ex-nb { width: 100%; text-align: left; font: inherit; padding: 0.35rem 0.55rem; min-height: 34px; border-radius: 5px; border: 1px solid transparent; background: transparent; color: var(--ink); cursor: pointer; }
.ex-nb.on { background: var(--win); border-color: var(--line); font-weight: 700; }
.ex-nb.done { color: var(--good-ink); }
.ex-main { overflow: auto; padding: 0.9rem 1.1rem 1.2rem; display: grid; gap: 0.7rem; align-content: start; }
.ex-top { display: flex; flex-wrap: wrap; gap: 0.6rem; align-items: flex-start; justify-content: space-between; }
.ex-sim { margin: 0; color: var(--muted); font-size: 0.9rem; } .ex-title { margin: 0.1rem 0 0; font-size: 1.25rem; }
.ex-modes { display: flex; gap: 0.35rem; flex-wrap: wrap; }
.ex-brief { border: 1px solid var(--line); border-radius: 8px; padding: 0.6rem 0.8rem; background: var(--win-2); }
.ex-brief p { margin: 0.25rem 0; }
.ex-coach, .ex-hint { border: 2px solid #7c3aed; border-radius: 8px; padding: 0.55rem 0.8rem; background: var(--win-2); }
.ex-coach p, .ex-hint p { margin: 0.25rem 0 0; } .ex-princ { font-weight: 600; }
.ex-done { border: 2px solid var(--good-rule); border-radius: 8px; padding: 0.55rem 0.8rem; background: var(--good-bg); color: var(--good-ink); }
.ex-done p { margin: 0.25rem 0 0; }
.ex-check { list-style: none; margin: 0; padding: 0; display: grid; gap: 0.25rem; }
.ex-check li { display: grid; grid-template-columns: 1.6rem 1fr; gap: 0.4rem; }
.ex-check li.did { font-weight: 700; }
.ex-area { display: grid; gap: 0.8rem; }
.ex-diagram { grid-template-columns: minmax(0, 1.1fr) minmax(16rem, 1fr); align-items: start; }
.ex-map, .ex-houses { grid-template-columns: minmax(0, 1fr) minmax(18rem, 1fr); align-items: start; }
.ex-tasks, .ex-checkpoints { grid-template-columns: minmax(0, 1.4fr) minmax(0, 1fr); align-items: start; }
.ex-checkpoints { grid-template-columns: minmax(0, 0.8fr) minmax(0, 1.4fr); }
.ex-fig { position: relative; margin: 0; border: 1px solid var(--line); border-radius: 8px; overflow: hidden; background: #fff; }
.ex-fig img { display: block; width: 100%; height: auto; }
.ex-slot, .ex-hot { position: absolute; transform: translate(-50%, -50%); min-width: 40px; min-height: 40px; border-radius: 50%; border: 3px solid #fff; background: #0b3a82; color: #fff; font: 800 1.05rem/1 system-ui, sans-serif; cursor: pointer; box-shadow: 0 0 0 2px #0b1f4a; }
.ex-hot { border-radius: 8px; padding: 0.35rem 0.6rem; font-size: 0.95rem; }
.ex-slot.on, .ex-hot.on { background: #5b21b6; } .ex-slot.ok { background: #14532d; } .ex-slot.bad { background: #7f1d1d; }
.ex-side, .ex-modal, .ex-card { border: 1px solid var(--line); border-radius: 8px; padding: 0.7rem 0.85rem; background: var(--win); display: grid; gap: 0.6rem; align-content: start; }
.ex-modal h3, .ex-card h3 { margin: 0; font-size: 1.05rem; }
.ex-hint2 { margin: 0; color: var(--muted); }
.ex-note { margin: 0; padding: 0.45rem 0.6rem; border-left: 6px solid #0b3a82; background: var(--win-2); border-radius: 4px; grid-column: 1 / -1; }
.ex-f { display: grid; gap: 0.35rem; padding: 0.5rem 0.6rem; border: 1px solid var(--line); border-radius: 6px; background: var(--win-2); }
.ex-f.ok { border-left: 6px solid var(--good-rule); }
.ex-fl { margin: 0; font-weight: 700; }
.ex-okm { font-weight: 700; color: var(--good-ink); }
.ex-opts { display: grid; gap: 0.3rem; }
.ex-opts.many { grid-template-columns: repeat(auto-fill, minmax(3.4rem, 1fr)); }
.ex-o { text-align: left; display: grid; gap: 0.1rem; padding: 0.4rem 0.6rem; min-height: 40px; border-radius: 6px; border: 1px solid var(--line); background: var(--win); color: var(--ink); cursor: pointer; font: inherit; }
.ex-o.sel { border-width: 2px; border-color: #7c3aed; font-weight: 700; }
.ex-o.out, .ex-outs li.out { background: var(--bad-bg, #3b0d0d); color: var(--bad-ink, #ffd9d9); border-color: var(--bad-rule, #ff9b9b); box-shadow: inset 6px 0 0 var(--bad-rule, #ff9b9b); cursor: not-allowed; }
.ex-o .om, .ex-outs .om { font-weight: 800; font-size: 0.85rem; }
.ex-o .ow, .ex-outs .ow { font-size: 0.92rem; }
.ex-outs { list-style: none; margin: 0; padding: 0; display: grid; gap: 0.3rem; }
.ex-outs li { display: grid; gap: 0.1rem; padding: 0.4rem 0.6rem; border-radius: 6px; border: 1px solid; }
.ex-sum { margin: 0; padding-left: 1.2rem; display: grid; gap: 0.15rem; font-size: 0.92rem; }
.ex-sum li.did strong { color: var(--good-ink); }
.ex-dl { display: grid; grid-template-columns: auto 1fr; gap: 0.25rem 0.8rem; margin: 0; } .ex-dl dt { font-weight: 700; } .ex-dl dd { margin: 0; }
.ex-chat { margin: 0; } .ex-guide { margin: 0; padding: 0.45rem 0.6rem; background: var(--win-2); border-radius: 6px; }
.ex-sig { margin: 0; padding-left: 1.2rem; display: grid; gap: 0.3rem; }
.ex-row { display: flex; gap: 0.5rem; flex-wrap: wrap; }
.ex-msg { margin: 0; font-weight: 600; }
:root[data-theme="light"] .ex-o.out, :root[data-theme="light"] .ex-outs li.out { background: #fde8e8; color: #7f1d1d; border-color: #7f1d1d; box-shadow: inset 6px 0 0 #7f1d1d; }
@media (max-width: 900px) { .ex { grid-template-columns: 1fr; } .ex-diagram, .ex-map, .ex-houses, .ex-tasks, .ex-checkpoints { grid-template-columns: 1fr; } }
.ex-evidence, .ex-inbox, .ex-network { grid-template-columns: minmax(0, 1.2fr) minmax(0, 1fr); align-items: start; }
.ex-inbox, .ex-network { grid-template-columns: minmax(13rem, 0.6fr) minmax(0, 1.4fr); }
.ex-err { border: 1px solid var(--line); border-left: 6px solid var(--bad-rule); border-radius: 6px; padding: 0.5rem 0.7rem; background: var(--win-2); }
.ex-err p { margin: 0.2rem 0; } .ex-errt { font-weight: 800; }
.ex-log { margin: 0; padding: 0.6rem 0.7rem; border: 1px solid var(--line); border-radius: 6px; background: var(--win-2); color: var(--ink); font: 0.9rem/1.45 Consolas, "Cascadia Mono", ui-monospace, monospace; white-space: pre-wrap; overflow-wrap: anywhere; }
.ex-kv, .ex-mailp, .ex-att { margin: 0; overflow-wrap: anywhere; } .ex-att { font-weight: 700; }
.ex-evl { margin: 0; padding-left: 1.1rem; display: grid; gap: 0.3rem; font-size: 0.94rem; overflow-wrap: anywhere; }
.ex-tmw { max-height: 16rem; overflow: auto; border: 1px solid var(--line); border-radius: 6px; }
.ex-tm { border-collapse: collapse; width: 100%; font-size: 0.92em; font-variant-numeric: tabular-nums; }
.ex-tm th, .ex-tm td { text-align: left; padding: 0.3rem 0.5rem; border-bottom: 1px solid var(--line); vertical-align: top; }
.ex-tm th { position: sticky; top: 0; background: var(--win); font-weight: 700; }
.ex-tm td:first-child { overflow-wrap: anywhere; width: 46%; }
.ex-tmp { display: block; font-weight: 400; }
.ex-deploy { grid-template-columns: minmax(0, 1fr); }
.ex-tm tr.ex-evhead td { border-bottom: 0; padding-bottom: 0.1rem; }
.ex-tm td.ex-evmsg { padding-top: 0.1rem; }
.ex-deploy .ex-tmw { max-height: 22rem; }
.ex-cmds { display: grid; gap: 0.2rem; }
.ex-mono { font-family: Consolas, "Cascadia Mono", "DejaVu Sans Mono", monospace; overflow-wrap: anywhere; }
.ex-bsod { background: #0b2a8a; color: #ffffff; border-radius: 6px; padding: 0.8rem 1rem; font-family: Consolas, "DejaVu Sans Mono", monospace; }
.ex-bsod p { margin: 0 0 0.5rem; }
.ex-tm tr.ex-everr td, .ex-tm tr.ex-evwarn td { font-weight: 700; }

/* ------------------------------------------------ the 92 Series app */
.g-rt { background: #4c1d95; }
.rt-host { display: flex; flex-direction: column; padding: 0; }
.rt { flex: 1 1 auto; min-height: 0; overflow: auto; display: grid; gap: 0.7rem; align-content: start; padding: 0 1rem 1rem; }
.rt-top { display: flex; align-items: center; gap: 0.55rem; margin: 0 -1rem; padding: 0.55rem 1rem; background: var(--win-3); border-bottom: 1px solid var(--line); position: sticky; top: 0; z-index: 2; }
.rt-logo { display: inline-grid; place-items: center; width: 2rem; height: 2rem; border-radius: 6px; background: #4c1d95; color: #ffffff; font-weight: 800; }
.rt-sub { color: var(--muted); }
.rt-empty, .rt-head { display: grid; gap: 0.3rem; }
.rt-head h2, .rt-empty h2 { margin: 0; font-size: 1.2rem; }
.rt-head p, .rt-empty p { margin: 0; }
.rt-pick { display: flex; flex-wrap: wrap; gap: 0.4rem; }
.rt-state { display: flex; flex-wrap: wrap; align-items: center; gap: 0.6rem; padding: 0.55rem 0.75rem; border-radius: 8px; border: 1px solid var(--good-rule); background: var(--good-bg); color: var(--good-ink); }
.rt-state.warn { border-color: var(--gold); background: var(--win-2); color: var(--ink); box-shadow: inset 4px 0 0 var(--gold); }
.rt-badge { font-weight: 800; white-space: nowrap; }
.rt-tabs { display: flex; flex-wrap: wrap; gap: 0.4rem; }
.rt-page { display: grid; gap: 0.6rem; border: 1px solid var(--line); border-radius: 8px; padding: 0.8rem 0.9rem; background: var(--win); }
.rt-page h3 { margin: 0.3rem 0 0; font-size: 1.02rem; }
.rt-help { margin: 0; color: var(--muted); }
.rt-line { margin: 0; padding: 0.45rem 0.6rem; border-radius: 6px; }
.rt-line.ok { background: var(--good-bg); color: var(--good-ink); box-shadow: inset 4px 0 0 var(--good-rule); }
.rt-line.bad { background: var(--bad-bg); color: var(--bad-ink); box-shadow: inset 4px 0 0 var(--bad-rule); }
.rt-kv { display: grid; grid-template-columns: repeat(auto-fit, minmax(12rem, 1fr)); gap: 0.4rem 1rem; margin: 0; }
.rt-kv dt { color: var(--muted); font-size: 0.9em; } .rt-kv dd { margin: 0; font-weight: 600; }
.rt-tw { overflow-x: auto; }
.rt-t { border-collapse: collapse; width: 100%; }
.rt-t th, .rt-t td { text-align: left; padding: 0.35rem 0.5rem; border-bottom: 1px solid var(--line); vertical-align: top; }
.rt-t td.rt-ok { color: var(--good-ink); background: var(--good-bg); }
.rt-t td.rt-bad { color: var(--bad-ink); background: var(--bad-bg); }
.rt-mono { font-family: Consolas, "DejaVu Sans Mono", monospace; overflow-wrap: anywhere; }
.rt-f { display: grid; gap: 0.25rem; max-width: 34rem; }
.rt-f label { font-weight: 600; }
.rt-check { display: flex; align-items: center; gap: 0.5rem; }
.rt-check input { width: 1.2rem; height: 1.2rem; }
.rt-add { display: grid; gap: 0.5rem; border: 1px solid var(--line); border-radius: 8px; padding: 0.6rem 0.8rem; }
.rt-add legend { font-weight: 700; padding: 0 0.3rem; }
.rt-confirm { display: grid; gap: 0.5rem; padding: 0.6rem 0.8rem; border-radius: 8px; background: var(--bad-bg); color: var(--bad-ink); box-shadow: inset 4px 0 0 var(--bad-rule); }
.rt-confirm p { margin: 0; }
.rt-msg { margin: 0; padding: 0.5rem 0.7rem; border-radius: 6px; background: var(--win-2); border: 1px solid var(--line); }
.rt-msg.bad { background: var(--bad-bg); color: var(--bad-ink); border-color: var(--bad-rule); }
.rt-foot { display: flex; gap: 0.5rem; position: sticky; bottom: 0; padding: 0.5rem 0; background: var(--win); border-top: 1px solid var(--line); }

/* the customer on the phone, on a router ticket */
.call-log { display: grid; gap: 0.3rem; max-height: 14rem; overflow: auto; padding: 0.5rem 0.7rem; border: 1px solid var(--line); border-radius: 8px; background: var(--win-2); }
.call-log p { margin: 0; }
.call-q { font-weight: 700; }
.call-asks { display: flex; flex-wrap: wrap; gap: 0.4rem; margin-top: 0.5rem; }
.t-exam { justify-self: start; margin: 0.2rem 0 0.4rem; }
.g-web { background: #1e3a8a; }
.wb-bar { display: flex; padding: 0.45rem 0.6rem; background: var(--win-3); border-bottom: 1px solid var(--line); }
.wb-url { flex: 1 1 auto; font-family: Consolas, "DejaVu Sans Mono", monospace; }
.wb-page { padding-top: 1rem; }
.wb-login { max-width: 30rem; }
.wb-login h2, .wb-page h2 { margin: 0; font-size: 1.2rem; }
/* the floor plan */
.g-fp { background: #14532d; }
.fp-host { overflow: auto; }
.fp { display: grid; gap: 0.7rem; padding: 0.8rem 1rem 1rem; }
.fp-head h2 { margin: 0; font-size: 1.15rem; }
.fp-note { margin: 0.2rem 0 0; color: var(--muted); }
.fp-stage { position: relative; width: 100%; max-width: 54rem; aspect-ratio: 40 / 32; background: #f3f4f6; border: 1px solid var(--line); border-radius: 6px; overflow: hidden; }
.fp-heat { position: absolute; inset: 0; width: 100%; height: 100%; }
.fp-room, .fp-ap, .fp-dev { position: absolute; transform: translate(-50%, -50%); padding: 0.1rem 0.4rem; border-radius: 4px; background: #ffffff; color: #111827; font-size: 0.82rem; white-space: nowrap; border: 1px solid #4b5563; pointer-events: none; }
.fp-room { font-weight: 700; }
.fp-ap { background: #1e3a8a; color: #ffffff; border-color: #1e3a8a; }
.fp-dev.good { box-shadow: inset 4px 0 0 #15803d; } .fp-dev.weak { box-shadow: inset 4px 0 0 #a16207; } .fp-dev.drops { background: #7f1d1d; color: #ffffff; border-color: #7f1d1d; }
.fp-mw { position: absolute; transform: translate(-50%, -50%); min-height: 34px; padding: 0.2rem 0.6rem; border-radius: 6px; border: 2px solid #111827; background: #fde68a; color: #111827; font-weight: 800; cursor: grab; touch-action: none; }
.fp-mw.locked { cursor: not-allowed; }
.fp-legend, .fp-list { margin: 0; padding: 0; list-style: none; display: grid; gap: 0.3rem; }
.fp-legend li { display: flex; align-items: center; gap: 0.5rem; }
.fp-sw { width: 1.2rem; height: 1.2rem; border: 1px solid var(--line); border-radius: 3px; }
.fp-sw.good { background: rgb(21, 128, 61); } .fp-sw.weak { background: rgb(234, 179, 8); } .fp-sw.drops { background: rgb(185, 28, 28); }
.wo-desk .wo-fp .fp { padding: 0; }
.wo-desk { overflow: auto; }

/* the street (Neighboring Routers): the 3D street, the 2.4 GHz band, the words */
.g-sv { background: #1e3a8a; }
.sv-host { overflow: auto; }
.sv { display: grid; gap: 0.8rem; padding: 0.8rem 1rem 1rem; }
.sv-head h2 { margin: 0; font-size: 1.15rem; }
.sv-note { margin: 0.2rem 0 0; color: var(--muted); }
.sv-stage { position: relative; width: 100%; min-height: 380px; border: 1px solid var(--line); border-radius: 6px; overflow: hidden; background: #a9c8e6; }
.sv-stage.sv-off { min-height: 0; background: var(--win-2); padding: 0.6rem 0.8rem; }
.sv-tags { position: absolute; inset: 0; pointer-events: none; }
.sv-tag { position: absolute; transform: translate(-50%, -100%); display: grid; gap: 0.05rem; padding: 0.25rem 0.55rem; border-radius: 6px; background: var(--win); color: var(--ink); border: 1px solid var(--line); font-size: 0.85rem; white-space: nowrap; box-shadow: inset 6px 0 0 var(--sv-c, #475569); padding-left: 0.9rem; }
.sv-tag.c1, .sv-bar.c1 { --sv-c: #1e3a8a; } .sv-tag.c6, .sv-bar.c6 { --sv-c: #4c1d95; } .sv-tag.c11, .sv-bar.c11 { --sv-c: #14532d; } .sv-tag.cx, .sv-bar.cx { --sv-c: #ca8a04; } .sv-tag.c5 { --sv-c: #475569; }
.sv-tag-say.bad, .sv-say.bad { color: var(--bad-ink); background: var(--bad-bg); box-shadow: inset 4px 0 0 var(--bad-rule); padding: 0 0.4rem; border-radius: 4px; font-weight: 700; }
.sv-tag-say.ok, .sv-say.ok { color: var(--good-ink); background: var(--good-bg); box-shadow: inset 4px 0 0 var(--good-rule); padding: 0 0.4rem; border-radius: 4px; font-weight: 700; }
.sv-band { margin: 0; display: grid; gap: 0.4rem; }
.sv-band figcaption { font-weight: 700; }
.sv-grid { display: grid; gap: 0.35rem; }
.sv-row { display: grid; grid-template-columns: 6.5rem 1fr; align-items: center; gap: 0.5rem; }
.sv-who { font-weight: 700; }
.sv-track { position: relative; min-height: 1.9rem; background: var(--win-2); border: 1px solid var(--line); border-radius: 4px; }
.sv-axis .sv-track { background: transparent; border: 0; }
.sv-tick { position: absolute; top: 0.2rem; transform: translateX(-50%); font-size: 0.82rem; color: var(--ink); }
.sv-tick.main { font-weight: 800; text-decoration: underline; }
.sv-bar { position: absolute; top: 0.15rem; bottom: 0.15rem; display: flex; align-items: center; justify-content: center; border-radius: 4px; background: var(--sv-c); color: #ffffff; font-size: 0.8rem; font-weight: 700; white-space: nowrap; overflow: hidden; }
.sv-bar.cx { color: #111827; background: #fde047; }
.sv-off5 { display: block; padding: 0.3rem 0.5rem; font-size: 0.85rem; }
.sv-list { margin: 0; padding-left: 1.1rem; display: grid; gap: 0.35rem; }
/* the customer chat (Help Desk Chat sims) */
.g-cc { background: #5b21b6; } .g-md { background: #14532d; }
.cc-host, .mdm-host { overflow: auto; }
.cc { display: grid; gap: 0.7rem; padding: 0.8rem 1rem 1rem; }
.cc-head { display: flex; flex-wrap: wrap; justify-content: space-between; gap: 0.6rem; align-items: center; }
.cc-head > div:first-child { display: grid; gap: 0.1rem; }
.cc-site, .cc-note { color: var(--muted); font-size: 0.88rem; }
.cc-mood { display: flex; align-items: center; gap: 0.5rem; padding: 0.3rem 0.6rem; border-radius: 6px; border: 1px solid var(--line); background: var(--win-2); }
.cc-mood-l { font-weight: 800; }
.cc-meter { display: inline-flex; gap: 3px; }
.cc-meter span { width: 1.1rem; height: 0.7rem; border-radius: 2px; border: 1px solid var(--line); background: transparent; }
.cc-mood.m0 .cc-meter span.on { background: #15803d; } .cc-mood.m1 .cc-meter span.on { background: #ca8a04; }
.cc-mood.m2 .cc-meter span.on, .cc-mood.m3 .cc-meter span.on { background: #b91c1c; }
.cc-mood.m2, .cc-mood.m3 { box-shadow: inset 4px 0 0 var(--bad-rule); }
.cc-mood-n { font-size: 0.88rem; }
.cc-log { display: grid; gap: 0.5rem; max-height: 22rem; overflow: auto; padding: 0.6rem; border: 1px solid var(--line); border-radius: 8px; background: var(--win-3); }
.cc-line { max-width: 80%; padding: 0.45rem 0.7rem; border-radius: 10px; background: var(--win); border: 1px solid var(--line); }
.cc-line p { margin: 0.15rem 0 0; }
.cc-line.you { justify-self: end; background: var(--win-2); border-color: var(--accent); }
.cc-line.you.wrong { background: var(--bad-bg); color: var(--bad-ink); border-color: var(--bad-rule); box-shadow: inset 4px 0 0 var(--bad-rule); }
.cc-line.note { justify-self: center; max-width: 90%; background: var(--good-bg); color: var(--good-ink); border-color: var(--good-rule); font-size: 0.9rem; margin: 0; }
.cc-who { display: block; font-size: 0.8rem; font-weight: 700; }
.cc-shot { margin: 0.3rem 0 0; padding: 0.4rem 0.6rem; border-radius: 8px; background: var(--win-2); border: 1px solid var(--line); }
.cc-shot figcaption { font-weight: 700; font-size: 0.85rem; }
.cc-shot table, .mdm-t table { border-collapse: collapse; }
.cc-shot th, .cc-shot td, .mdm-t th, .mdm-t td { text-align: left; padding: 0.15rem 0.8rem 0.15rem 0; vertical-align: top; }
.cc-ask { margin: 0; font-weight: 800; }
.cc-wait { display: grid; gap: 0.3rem; justify-items: start; padding: 0.6rem 0.8rem; border-radius: 8px; border: 2px dashed var(--accent); background: var(--win-2); }
.cc-wait p { margin: 0; }
.cc-done { margin: 0; padding: 0.5rem 0.7rem; border-radius: 8px; background: var(--good-bg); color: var(--good-ink); box-shadow: inset 4px 0 0 var(--good-rule); font-weight: 700; }
.cc-foot { display: flex; flex-wrap: wrap; align-items: center; gap: 0.6rem; }
/* Mobile devices */
.mdm { display: grid; gap: 0.7rem; padding: 0.8rem 1rem 1rem; }
.mdm h2 { margin: 0; font-size: 1.15rem; }
.mdm-tabs { display: flex; gap: 0.4rem; }
.mdm-grid { display: grid; grid-template-columns: minmax(14rem, 22rem) 1fr; gap: 1rem; align-items: start; }
@media (max-width: 900px) { .mdm-grid { grid-template-columns: 1fr; } }
.mdm-3d { min-height: 380px; border-radius: 10px; background: #e9ebee; border: 1px solid var(--line); overflow: hidden; }
.mdm-3d.off { min-height: 0; background: var(--win-2); padding: 0.6rem; }
.mdm-info { display: grid; gap: 0.6rem; justify-items: start; }
.mdm-info h3, .mdm-t h4 { margin: 0; }
.mdm-t { display: grid; gap: 0.2rem; }
.mdm-t th { font-weight: 700; }
.mdm-sync { display: grid; gap: 0.3rem; }
.mdm-res { margin: 0; padding: 0.35rem 0.6rem; border-radius: 6px; }
.mdm-res.ok { background: var(--good-bg); color: var(--good-ink); box-shadow: inset 4px 0 0 var(--good-rule); }
.mdm-res.bad { background: var(--bad-bg); color: var(--bad-ink); box-shadow: inset 4px 0 0 var(--bad-rule); }

/* ---- The queue's two sections (owner's ruling 11, 1 October 2026).
   Each is told apart by its heading, its icon and the words on every
   ticket's badge; the tint is a fourth signal, never the only one. */
:root { --sim-bg: #10244a; --sim-ink: #d6e4ff; --sim-rule: #7aa7ff; --xt-bg: #2a1846; --xt-ink: #ece2ff; --xt-rule: #b794f6; }
:root[data-theme="light"] { --sim-bg: #e7efff; --sim-ink: #0b3a82; --sim-rule: #0b3a82; --xt-bg: #f1eafd; --xt-ink: #4c1d95; --xt-rule: #6d28d9; }
.ico { flex: none; vertical-align: -0.2em; }
.hd2-jump { display: flex; flex-wrap: wrap; gap: 0.4rem; padding: 0.5rem 0.8rem; border-bottom: 1px solid var(--line); }
.hd2-jb { display: inline-flex; align-items: center; gap: 0.35rem; }
.qsec { display: flex; gap: 0.5rem; align-items: flex-start; margin: 0; padding: 0.6rem 0.8rem; font-size: 0.95rem; font-weight: 400; line-height: 1.35; border-bottom: 1px solid var(--line); }
.qsec strong { font-weight: 700; }
.qsec-sims { background: var(--sim-bg); color: var(--sim-ink); box-shadow: inset 6px 0 0 var(--sim-rule); }
.qsec-extra { background: var(--xt-bg); color: var(--xt-ink); box-shadow: inset 6px 0 0 var(--xt-rule); border-top: 2px solid var(--xt-rule); }
.qsec:focus-visible { outline: 3px solid var(--gold); outline-offset: -3px; }
.badge { display: inline-flex; align-items: center; gap: 0.35rem; justify-self: start; width: fit-content; max-width: 100%; padding: 0.1rem 0.55rem; border-radius: 6px; font-size: 0.82rem; font-weight: 700; border: 1px solid; }
.badge.b-sim { background: var(--sim-bg); color: var(--sim-ink); border-color: var(--sim-rule); }
.badge.b-extra { background: var(--xt-bg); color: var(--xt-ink); border-color: var(--xt-rule); border-style: dashed; }
.hd2-t > .badge { margin: 0 0 0.4rem; font-size: 0.9rem; }

/* ---- Remote help on a company phone (phoneui.js). The phone's own
   screen is light, as a real phone's is; every state is said in words
   (On/Off, "Problem:", ✕), with colour as an extra signal only. */
.ph-help { margin: 0; }
.ph-side { display: grid; gap: 0.8rem; align-content: start; }
.ph-screen { position: relative; background: #ffffff; color: #111827; border: 2px solid #374151; border-radius: 22px; padding: 0.6rem 0.8rem 0.9rem; max-width: 30rem; box-shadow: 0 6px 18px rgba(0,0,0,.25); }
.ph-status { display: flex; justify-content: space-between; gap: 0.6rem; font-size: 0.85rem; font-weight: 600; color: #1f2937; border-bottom: 1px solid #d1d5db; padding-bottom: 0.3rem; flex-wrap: wrap; }
.ph-nav { display: flex; align-items: center; gap: 0.5rem; margin: 0.4rem 0; }
.ph-title { margin: 0; font-size: 1.15rem; flex: 1; }
.ph-back { font: inherit; font-size: 0.9rem; min-height: 34px; padding: 0.15rem 0.6rem; border-radius: 999px; border: 1px solid #6b7280; background: #f3f4f6; color: #111827; cursor: pointer; }
.ph-body { display: grid; gap: 0.35rem; }
.ph-h { margin: 0.5rem 0 0.1rem; font-size: 0.85rem; text-transform: uppercase; letter-spacing: 0.05em; color: #374151; }
.ph-row, .ph-link { display: flex; justify-content: space-between; align-items: center; gap: 0.6rem; flex-wrap: wrap; padding: 0.45rem 0.6rem; border-radius: 10px; background: #f3f4f6; color: #111827; }
.ph-link { font: inherit; text-align: left; width: 100%; border: 1px solid #d1d5db; cursor: pointer; min-height: 40px; }
.ph-link:hover { border-color: #374151; }
.ph-k { font-weight: 600; }
.ph-v { color: #1f2937; }
.ph-row.ph-bad { background: #fdecea; color: #7f1d1d; box-shadow: inset 5px 0 0 #b91c1c; }
.ph-row.ph-bad .ph-v, .ph-row.ph-alert .ph-v { color: #7f1d1d; }
.ph-row.ph-good { background: #e8f5ec; color: #14532d; box-shadow: inset 5px 0 0 #15803d; }
.ph-row.ph-good .ph-v { color: #14532d; }
.ph-row.ph-alert { background: #fdecea; color: #7f1d1d; box-shadow: inset 5px 0 0 #b91c1c; font-weight: 700; }
.ph-row.ph-note { background: #eef3fb; box-shadow: inset 5px 0 0 #0b3a82; }
.ph-switch, .ph-opt { font: inherit; min-height: 34px; min-width: 4.5rem; padding: 0.15rem 0.7rem; border-radius: 999px; border: 2px solid #6b7280; background: #ffffff; color: #111827; cursor: pointer; font-weight: 700; }
.ph-switch.on, .ph-opt.on { background: #0b3a82; border-color: #0b3a82; color: #ffffff; }
.ph-opt { width: 100%; text-align: left; border-radius: 10px; }
.ph-sel { min-width: 14rem; }
.ph-acts { display: flex; flex-wrap: wrap; gap: 0.4rem; }
.ph-screen .b.small { background: #f3f4f6; color: #111827; border-color: #6b7280; }
.ph-screen .b.small.pri { background: #0b3a82; color: #ffffff; border-color: #0b3a82; }
.ph-screen .w-input { background: #ffffff; color: #111827; border: 1px solid #6b7280; }
.ph-confirm { margin-top: 0.6rem; padding: 0.6rem 0.7rem; border: 2px solid #111827; border-radius: 12px; background: #fffbea; color: #111827; }
.ph-confirm p { margin: 0 0 0.5rem; }
.ph-msg { margin: 0.6rem 0 0; padding: 0.45rem 0.6rem; border-radius: 10px; background: #e8f5ec; color: #14532d; box-shadow: inset 5px 0 0 #15803d; }
.ph-msg.bad { background: #fdecea; color: #7f1d1d; box-shadow: inset 5px 0 0 #b91c1c; }
.ph-tools { display: grid; gap: 0.4rem; justify-items: start; }
.ph-tools h3 { margin: 0; font-size: 1rem; }
.ph-screen .ph-back:focus-visible, .ph-screen .ph-link:focus-visible, .ph-screen .ph-switch:focus-visible, .ph-screen .ph-opt:focus-visible, .ph-screen button:focus-visible { outline: 3px solid #4c1d95; outline-offset: 2px; }
/* ---------------------------------------- the Mac on your bench (OI5) */
.g-mac { background: #374151; }
.macb-host { overflow: auto; }
.macb { display: grid; grid-template-columns: minmax(18rem, 26rem) 1fr; gap: 1rem; padding: 0.8rem 1rem 1rem; align-items: start; }
@media (max-width: 900px) { .macb { grid-template-columns: 1fr; } }
.macb-left { display: grid; gap: 0.7rem; }
.mac-3d { min-height: 300px; border: 1px solid var(--line); border-radius: 8px; background: var(--win-2); overflow: hidden; }
.macb-row { display: flex; flex-wrap: wrap; gap: 0.4rem; }
.macb-sec { display: grid; gap: 0.45rem; border: 1px solid var(--line); border-radius: 8px; padding: 0.6rem 0.75rem; background: var(--win); }
.macb-sec h3 { margin: 0; font-size: 1rem; }
.macb-right { min-width: 0; }

/* ---- the new phone on the bench (OI6): the approved phone, its own set-up screens ---- */
.g-np { background: #0b3a82; }
.np-comp { margin: 0; padding: 0.35rem 0.6rem; border-radius: 6px; }
.np-comp.ok { background: var(--good-bg); color: var(--good-ink); box-shadow: inset 4px 0 0 var(--good-rule); }
.np-comp.bad { background: var(--bad-bg); color: var(--bad-ink); box-shadow: inset 4px 0 0 var(--bad-rule); }
.np-pol summary { cursor: pointer; font-weight: 700; }
.np-pol ul { margin: 0.35rem 0 0; padding-left: 1.2rem; }
.np-qr { margin: 0; display: grid; gap: 0.35rem; justify-items: start; }
.np-qr canvas { width: 174px; height: 174px; image-rendering: pixelated; border: 1px solid var(--line); }
.np-qr figcaption { font-size: 0.9rem; }
.ph-screen.off { background: #050607; color: #e5e7eb; border-color: #111827; }
.ph-dark { margin: 1.2rem 0.4rem; color: #e5e7eb; }
.ph-p { margin: 0.2rem 0 0.4rem; color: #111827; }
.ph-field { display: grid; gap: 0.2rem; }
.ph-blank { font: inherit; display: flex; align-items: center; justify-content: center; min-height: 7rem; width: 100%; border: 1px dashed #9ca3af; border-radius: 12px; background: #ffffff; color: #374151; cursor: pointer; }
.ph-blank:hover { border-color: #374151; }
.ph-blank-txt { font-size: 0.85rem; }
.ph-viewfinder { display: flex; align-items: center; justify-content: center; min-height: 9rem; border-radius: 12px; background: #1f2937; color: #f9fafb; box-shadow: inset 0 0 0 3px #f9fafb, inset 0 0 0 7px #1f2937; }
.ph-apps { margin: 0; padding: 0; list-style: none; display: grid; grid-template-columns: repeat(auto-fill, minmax(9rem, 1fr)); gap: 0.35rem; }
.ph-apps li { padding: 0.4rem 0.5rem; border-radius: 10px; background: #f3f4f6; color: #111827; border: 1px solid #d1d5db; }

/* ---- On the spot: the safety jobs (SF1–SF6). The approved 3D models,
   what you can see in words, your hands, and the person on the spot ---- */
.g-sf { background: #6b1d1d; }
.sf-head { padding: 0.7rem 1rem 0; display: grid; gap: 0.15rem; }
.sf-title { margin: 0; font-size: 1.15rem; }
.sfb { padding-top: 0.6rem; }
.sf-away { margin: 0.7rem 1rem; justify-items: start; }
.sf-away p { margin: 0; }
.sf-list { margin: 0; padding-left: 1.2rem; display: grid; gap: 0.35rem; }
.sf-group { display: grid; gap: 0.35rem; }
.sf-group + .sf-group { border-top: 1px solid var(--line); padding-top: 0.5rem; }
.sf-group h4 { margin: 0; font-size: 0.92rem; color: var(--muted); letter-spacing: 0.02em; }
.sf-hands .b { text-align: left; }
.sf-hands .b.sf-look { border-style: dashed; }
.sf-msg { margin: 0; padding: 0.4rem 0.6rem; border-radius: 6px; border: 1px solid var(--line); background: var(--win-2); box-shadow: inset 4px 0 0 var(--accent); }
.sf-msg.bad { background: var(--bad-bg); color: var(--bad-ink); border-color: var(--bad-rule); box-shadow: inset 4px 0 0 var(--bad-rule); }
.sf-plug { display: grid; gap: 0.2rem; }
.sf-choice { font-weight: 600; }
.sf-plug select { max-width: 100%; }
.sf-talk .cc-log { max-height: 20rem; }
.sf-foot { margin-top: 0.6rem; }
/* Exam Practice: the Help Desk Chat sims, laid out as the sims are */
.ex-hd { display: grid; gap: 0.5rem; border: 1px solid var(--line); border-radius: 8px; padding: 0.7rem 0.85rem; background: var(--win); }
.ex-hdh { margin: 0; font-size: 1.3rem; letter-spacing: 0.08em; text-align: center; }
.ex-hdt { margin: 0; font-weight: 700; text-align: center; }
.ex-hdlog { max-height: none; }
.ex-hdlog .cc-line { max-width: 85%; }
.ex-av { display: inline-grid; place-items: center; width: 1.6rem; height: 1.6rem; margin-right: 0.4rem; border-radius: 50%; background: var(--btn); color: var(--btn-ink); font-weight: 800; font-size: 0.85rem; vertical-align: middle; }
.ex-hdok { border-color: var(--good-rule); box-shadow: inset 4px 0 0 var(--good-rule); }
.ex-hdok .cc-who { color: var(--good-ink); }
.ex-hdlog .cc-line.you .b { margin-top: 0.35rem; justify-self: start; }
.ex-hdpick { display: grid; gap: 0.4rem; justify-self: stretch; }
.ex-hdsend { display: flex; flex-wrap: wrap; align-items: center; gap: 0.6rem; }
.ex-hdn { font-size: 0.92rem; }
.ex-hdend { margin: 0; font-weight: 700; padding: 0.45rem 0.6rem; border-left: 6px solid var(--accent); background: var(--win-2); border-radius: 4px; }
.ex-hdcheck { justify-self: center; width: min(100%, 34rem); margin: 0; border: 2px dashed var(--accent); }
.ex-hdcheck td { overflow-wrap: anywhere; }