How the Ticket Desk works

You're a technician at Rafiki's IT Services. Tickets arrive in the queue on the left, from the most common home problems to the harder ones. Each ticket builds the client's house and network fresh, with its fault already in it, so "Try another one like this" gives you new addresses, ports and details.

1. Read the ticket. The client's words often hold the clue.
2. Gather the evidence. Open the devices: run commands on the computers, read the lights, open the router's pages, look at the cables. Your notebook writes down what you find.
3. Diagnose. Pick what's really wrong. Wrong picks stay marked, and Mason helps after the third.
4. Fix it at the source, on the device where the problem really is.
5. Prove it works, with a command that shows it.